Shipping, Returns and Exchanges Policy
Thank you for shopping at Merken.
To serve you better, we will begin to process your order immediately you click the Submit Order Button.
1. Our Products
a) Although we have made every effort to display the colors accurately, the images of the Products on our Website are for illustrative purposes only.
b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the Products, your Products may vary slightly from those images.
2. Processing Guidelines
a) All Products on the Website are subject to availability and payment being received before your order is processed.
b) We will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.
3. Shipping, Insurance and Tracking Number
a) We only ship to addresses located within the United States and Canada, free of charge.
b) When you place your order, you will get an approximate delivery time based on the availability of your items and order processing time.
c) Please note that the delivery dates stated on your order page are approximate and for guidance purposes only. Actual delivery dates may vary.
d) Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 24 hours before the tracking number can be updated online.
4. Order Processing
a) We aim to deliver all orders within 3 – 7 business days of your order being processed.
b) Please note that once an order is processed and shipped out, we are unable to change the delivery address or other aspects of the order.
a) You are required to inspect the delivered Products once you receive your order and ensure that the Products are in “as expected” condition.
b) In the event they are not in an “as expected” condition, please Contact us as soon as possible, with all necessary information, including photographic proof.
6. Returns and Exchanges
a) Due to food safety rules and regulations in relation to food handling and perishable goods, we are unable to accept any returns or exchanges for any of our Products.
b) However, if you are not 100% satisfied with your order, please Contact us as soon as possible, with all necessary information, including photographic proof (where applicable).
7. Shipping Errors / Damaged Products
a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
b) If you have received a wrong or damaged Product, please Contact Us within 15 days of receiving the order to be eligible for a free exchange with a new, similar Product.
c)We will ship to you a new replacement Product, within 14 days of us receiving a notification from you on wrong/damaged Products along with any photographic and any other reasonable proof of the error/damage.
8. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
9. Entire agreement
These terms and conditions and other notices elsewhere on our Website contain the whole agreement between us and you relating to the supply of Products.
10. Contact Us
If you have any questions concerning our Shipping, Returns and Exchanges Policy, please feel free to Contact us.